Air Gateway Agent

About the role

Expeditors, a global logistics company headquartered in Seattle and a Fortune 500 employer, is hiring an Air Gateway Agent in Minato-ku. The role processes and consolidates air export shipments on time, keeps branches informed and delivers an exceptional customer service.

Key responsibilities

• Plan and book daily consolidations with carriers and keep the freight process flowing smoothly
• Receive and update shipment status and enter data accurately and on time into the operating system
• Track and trace air export shipments and coordinate with branches on international shipments
• Work with contracted service providers to secure space and services at competitive cost
• Manage consolidation to maximise yield and profitability while meeting customer service requirements
• Ensure correct and timely cost protection and billing, check airline billing statements and EQ reports, and work with accounting on payments to airlines and other service providers
• Maintain good relationships with airlines, trucking companies and other service providers
• Comply with internal policies such as Operational Process Standards (OPS) and external regulations, improve process efficiency and meet KPI standards
• Handle overseas communications and complete other tasks assigned by the company or managers

Required profile

• College graduate or above
• 2-3 years of related experience and/or training in airfreight or a related industry, or an equivalent combination of education and experience
• Knowledge of the global logistics industry
• Fluent English and Japanese, with business-level proficiency for customer communication, email and telephone support

Required skills

• Good computer skills (Excel, Word)
• IATA/FIATA and hazardous materials certification is a plus

What we offer

• Paid vacation, holiday and sick leave
• Medical health plan and life insurance
• Employee stock purchase plan
• Training and personnel development program
• Growth opportunities within the company
• Employee referral bonus