Customer Retention & Development Manager (CRDM)

About the role

Expeditors, a global logistics company headquartered in Seattle and a Fortune 500 employer, is hiring a Customer Retention & Development Manager (CRDM) in Minato-ku, Tokyo. The role builds and protects customer relationships and revenue across products and geographies, working with product managers and branch teams.

Key responsibilities

• Build a District Retention Program covering all existing customers in the District
• Assist Product Managers in developing product-level retention programs
• Facilitate monthly branch retention meetings
• Build and protect consistency in branch and service offerings
• Measure and analyze customer revenue trends and communicate them proactively
• Ensure minimum call counts and reviews are met per district goals
• Drive incremental improvements to stronger customer relationships and grow revenue across products and geographies

Required profile

• Bachelor's degree or equivalent business qualifications
• At least four years of experience at Expeditors or in the industry
• Ability to write and present client business plans
• Management skills to organize and coach a team
• Demonstrated customer service and interpersonal skills
• Inquisitive and exploratory mindset
• Fluent English and Japanese, able to hold meetings, presentations, negotiations and customer relationship work in Japanese; native or near-native Japanese preferred

Required skills

• Knowledge of the required Expeditors operating systems
• MS Excel and Visio
• Blueprint

What we offer

• Paid vacation, holiday and sick time
• Medical health plan and life insurance
• Employee stock purchase plan
• Training and personnel development program
• Growth opportunities within the company
• Employee referral bonus