Director of Housekeeping - Pre-Opening

About the role

The Four Seasons Resort and Private Residences Okinawa is looking for a Director of Housekeeping to lead all housekeeping and laundry operations during the pre-opening phase. The role ensures the highest standards of cleanliness, quality and guest satisfaction, sets up departmental standards and procedures, builds the team and prepares the department for opening.

Key responsibilities

• Lead pre-opening planning and execution of Housekeeping and Laundry, including policies, procedures, operating standards and departmental budgets
• Oversee recruitment, onboarding, training and development of the housekeeping team, including contract partners and seasonal workers
• Work with contract companies and seasonal partners to maintain operational excellence
• Ensure rooms, public areas, residences and back-of-house areas meet Four Seasons luxury standards
• Resolve guest concerns professionally and handle special requests
• Manage labor productivity, scheduling and payroll within budgeted labor standards
• Monitor inventory and departmental expenses such as linens, uniforms, guest supplies, cleaning products and equipment
• Lead quality assurance, room inspections and continuous improvement initiatives
• Interview, coach, mentor and evaluate staff, run departmental meetings and partner with Rooms Division and other departments

Required profile

• Minimum 4 years of progressive leadership experience in Rooms Division, including at least 2 years as Director of Housekeeping in a luxury hotel or resort
• Pre-opening experience in a luxury hotel or resort highly preferred
• Fluent Japanese and English, written and spoken
• Legal work authorization for Japan required

Required skills

• Labor management, payroll administration, budgeting, forecasting and cost control
• Working knowledge of hotel systems; experience with HotSOS and BirchStreet preferred
• Understanding of luxury hospitality standards and housekeeping best practices

What we offer

• Competitive salary, wages and a comprehensive benefits package
• Training and development opportunities
• Complimentary accommodation at other Four Seasons hotels and resorts
• 50% F&B outlet discount at other Four Seasons hotels in Japan
• Complimentary dry cleaning for employee uniforms, complimentary meals and social insurance
• Full-time position, 40 hours per week, 10 days off each month except February (9 days)