Residences Manager - Pre-Opening Team

About the role

Four Seasons Resort and Private Residences Okinawa is looking for a Residences Manager to join its pre-opening team. This leadership role oversees the day-to-day operations of the luxury residential community and delivers exceptional service and a seamless ownership experience for homeowners, working closely with them, resort leadership and external partners.

Key responsibilities

• Lead daily operations of the Private Residences, ensuring service standards, safety and homeowner satisfaction
• Build and maintain trusted relationships with homeowners as their main point of contact
• Support residential operating plans, policies and procedures aligned with Four Seasons standards
• Oversee property operations including preventive maintenance, inspections, risk management and upkeep of common areas
• Manage third-party contractors, suppliers and service providers against quality, safety and contractual standards
• Assist with budgeting, expense control, reserve fund projects and capital improvements
• Support HOA operations, including board meetings, annual meetings, budgeting and owner communications
• Educate homeowners on services, policies and ownership benefits
• Lead, coach and develop the Residences team
• Review homeowner feedback and service requests, and take part in pre-opening activities such as operational planning, service development, team onboarding and homeowner transition

Required profile

• Proven leadership experience in a luxury hotel, resort, residential or hospitality setting
• Strong relationship-building and stakeholder management skills
• Excellent verbal and written communication and presentation skills
• Business and financial acumen, including budgeting, reporting and performance management
• Strategic, analytical and solution-oriented thinking
• Coaching and team development abilities, high integrity and professionalism
• Japanese proficiency is required; working knowledge of English is highly preferred
• Legal work authorization for Japan

What we offer

• Competitive salary and comprehensive benefits package
• Training and development opportunities
• Free accommodation at other Four Seasons hotels and resorts
• 50% F&B outlet discount at other Four Seasons hotels in Japan
• Free dry cleaning of uniforms and business attire, free employee meals
• Social insurance and defined contribution pension plan
• Annual health checks

The position is full-time, 40 hours per week, with 10 days off each month (9 in February); permanent employment.