Resort Manager - Four Seasons Okinawa

About the role

Four Seasons is hiring a Resort Manager for its upcoming resort on Okinawa's west coast, set on 100 acres of beachfront. As Resort Manager you will strategically manage all aspects of resort operations and lead the entire resort team, directly responsible for key management and indirectly for other employees.

Key responsibilities

• Oversee daily resort operations to ensure efficiency and exceptional guest experiences.
• Develop and implement operational policies and procedures according to Four Seasons standards.
• Recruit, train and manage resort staff, and conduct performance evaluations with ongoing coaching.
• Ensure high guest satisfaction through personalized service and prompt handling of complaints and feedback.
• Prepare and manage the annual budget, monitor expenses and revenue, and analyze financial reports.
• Collaborate with sales and marketing teams on promotional strategies and packages, and monitor market trends and competitors.
• Work with other division heads to keep the resort well maintained, clean and compliant with health and safety regulations.

Required profile

• 3+ years of experience in a similar role or capacity.
• Authentic, engaging and strategic leadership style based on business priorities.
• Positive, resilient attitude with strong communication skills.
• Understanding of luxury components, with attention to detail and a focus on service.
• Ability to read, write and speak English and Japanese.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons hotels and resorts.
• Complimentary dry cleaning for employee uniforms and complimentary employee meals.