Director of Residences, Resort Okinawa

About the role

Four Seasons Resort and Private Residences Okinawa is seeking a Director of Residences to drive leadership and management of all aspects of the resort's residential operation. The role acts as the advocate for homeowners and the homeowners' governing bodies, managing luxury private residences including condominiums and villas across property management, financial, asset, HOA, service and lifestyle and people management. It also supports the Hotel Manager on homeowner engagement for the Rental Pooled Program.

Key responsibilities

• Property management: run an annual operations plan, risk and maintenance plans, emergency response, and enforce Four Seasons policies; supervise key management and handle purchasing, procurement and third-party contracts.
• Financial management: review monthly financial statements, lead budgeting and annual meetings, control expenses against the HOA budget, oversee capital and reserve funds, and keep owner data compliant on systems such as Opera and Golden Home.
• Asset management: inspect common areas, prepare capital expenditure and reserve studies, ensure facilities are well maintained, and run preventive maintenance and deep-cleaning programmes.
• HOA management: run meetings with the HOA board, lead budgeting and annual meetings, and explain rules and regulations to owners.
• Service and lifestyle: set service quality standards, follow up on owner feedback, support owner stays and global booking requests, and support Elite benefits.
• People management: train staff, run performance reviews, mentor talent and represent residents and employees fairly.
• Rental program: support rental bookings, manage the Rental Pooled Program (points, income distribution), register owners and coordinate responses to owner queries.