Supply Chain Staff

About the role

Air Liquide Japan is recruiting a Supply Chain Staff member to replace a retiring colleague. The Supply Chain Management Department manages logistics for its electronics products, starting from customer requests by negotiating delivery dates with the manufacturing department, OEM contractors and suppliers. The order group acts as the customer order contact point, so strong communication skills are needed to meet delivery dates. The role also contributes to the efficiency of the wider ESM supply chain, including production and container management.

Key responsibilities

• Process product orders from EL customers nationwide and IM customers in the Kanto region, maintaining order data integrity and optimizing delivery dates and inventory allocation
• Handle orders placed at the own factory and to suppliers, including delivery follow-up, inventory optimization and supplier management
• Coordinate delivery dates with customers, suppliers and internal departments, manage expectations and make prioritization decisions
• Coordinate with suppliers on shipments, delivery locations and routes, and adjust delivery time slots
• Manage depot inventory, replenishment triggers, transfers between locations and inventory freshness
• Propose improvements to safety, reliability and data integrity, including process visualization and error prevention
• Act as the first point of contact for customer complaints and requests, escalating and following up until resolution

Required profile

• Experience in supply chain operations and cycles
• Experience coordinating with multiple stakeholders (hub function)
• Experience handling industry-specific commercial flows and products
• Experience in process improvement and risk management

Required skills

• Proficiency in using systems and utilizing data
• Communication skills to support productivity and customer satisfaction