Account Management Manager

About the role

Flexport is hiring an Account Manager based in Tokyo to serve as the trusted advisor for its Japanese customer base. You will own customer retention, drive expansion, and partner with both local operations and global sales teams to deliver high‑quality service.

Key responsibilities

• Manage and grow existing customer relationships in Japan, overseeing the long‑term health of the book of business.
• Drive account expansion through cross‑sell and up‑sell of Ocean (FCL/LCL), Air, and value‑added services.
• Act as the primary local point of contact, providing the dedicated Japan presence previously missing.
• Coordinate with Tokyo Ocean and Air operations teams to ensure consistent service quality and fast issue resolution.
• Support onboarding of new accounts and stabilize early‑stage business.

Required profile

• Bachelor's degree or equivalent with 6+ years in account management, sales, or supply‑chain operations, preferably in freight forwarding or logistics.
• Proven track record of growing a book of business with Japanese enterprise customers.
• Native or business‑level Japanese and professional working English.
• Strong cross‑functional collaboration skills and high attention to detail.

Required skills

• Solid working knowledge of Ocean freight (FCL/LCL).
• Solid working knowledge of Air freight.
• Familiarity with FOB and LOB structures and origin‑control products.