Customer Engineer I – ETCH

About the role

As a Customer Engineer I (ETCH) you will be the primary liaison with customers, installing, maintaining and upgrading advanced semiconductor and display equipment. You will use digital analytics and basic diagnostics to troubleshoot and ensure optimal equipment performance.

Key responsibilities

• Collaborate with senior engineers to install, maintain and upgrade customer equipment.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Use digital analytics for troubleshooting and apply basic diagnostic techniques.
• Coordinate directly with customers to ensure smooth operations and high‑quality service.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• Basic mechanical aptitude and willingness to learn electrical and mechanical schematics.
• Effective written and verbal communication skills.
• Valid driver’s license; ability to obtain a passport for travel.

Required skills

• Digital analytics tools for equipment troubleshooting.
• Microsoft Excel, Word and PowerPoint.
• Hand tools, including digital multimeters.
• Knowledge of pneumatics, hydraulics, electronics, vacuum systems or thermodynamics (preferred).

What we offer

• Supportive work culture that encourages learning and career development.
• Health and wellbeing programs, including personal and professional growth support.
• Opportunities to work with cutting‑edge technology in a global leader.