Customer Engineer I – Field Service

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.

Key responsibilities

• Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment.
• Use digital analytics for troubleshooting.
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from senior engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
• Coordinate and communicate directly with customers.
• Fulfill additional duties as assigned.

Required profile

• Completion of an Associate degree, military technical training, field service experience, or trade certification.
• Basic mechanical aptitude and willingness to learn electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport if travel is required.
• Ability to meet on‑site safety, environmental, and COVID‑19 protocols.

Required skills

• Digital analytics
• Basic diagnostic techniques
• Microsoft Excel, Word, PowerPoint
• Interpretation of electrical and mechanical schematics
• Use of hand tools and digital multimeters
• Knowledge of pneumatics, hydraulics, electronics, vacuum systems

What we offer

• Supportive work culture encouraging learning and development.
• Health and wellbeing programs supporting personal and professional growth.
• Opportunities to work on cutting‑edge semiconductor equipment.
• Global company resources for career advancement.