Customer Engineer II – Field Service

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you act as the direct liaison with customers, installing, maintaining, and upgrading advanced semiconductor and display equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques to resolve technical issues.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics for troubleshooting equipment performance.
• Apply basic diagnostic techniques under guidance from senior engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field‑service experience, or trade certification.
• 1–2 years of experience in customer/field service support or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport if travel is required.
• Willingness to meet on‑site safety, environmental, and COVID‑19 protocols.

Required skills

• Digital analytics for equipment troubleshooting
• Basic diagnostic techniques
• Interpretation of electrical schematics
• Interpretation of mechanical schematics
• Pneumatics and hydraulics knowledge
• Electronics and vacuum system basics
• Thermodynamics fundamentals
• Hand‑tool proficiency
• Digital multimeter usage
• Microsoft Excel, Word, PowerPoint

What we offer

• Supportive work culture encouraging learning and career development.
• Health and wellbeing programs supporting personal and professional growth.
• Opportunities to work on cutting‑edge semiconductor and display equipment.
• Competitive benefits in a global leading company.