Customer Success Manager

About the role

Join goFLUENT as a Customer Success Manager in Japan, helping corporate clients improve language skills through AI‑driven training programs. You will build strong relationships, drive learner engagement, and ensure client satisfaction.

Key responsibilities

• Understand client needs and propose tailored training programs.
• Plan and manage kickoff events for new training initiatives.
• Develop and implement strategies to boost learner engagement.
• Monitor training progress, produce regular reports, and hold business reviews.
• Conduct customer satisfaction surveys and act on improvement measures.

Required profile

• Native Japanese speaker with business‑level English proficiency and a valid work permit in Japan.
• At least 2 years of experience in customer success or a similar client‑facing role.
• Ability to thrive in a fast‑paced, dynamic environment and manage multiple projects methodically.
• Strong analytical skills to navigate complexity and drive outcomes.
• Self‑motivated, multitasking, with a background in sales to corporate HR a plus.

Required skills

• Analytical thinking.
• Project management.

What we offer

• Global, diverse work environment with colleagues from over 20 countries.
• Opportunities for career growth, overseas training, and interaction with international guests.
• Well‑equipped office with coffee, tea, snacks, and kitchen facilities.
• Comprehensive onboarding and English conversation training.