DDP Customer Support Technician I

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a DDP Customer Support Technician I in Yokkaichi, Japan. The role supports the operation and maintenance of equipment used in semiconductor manufacturing, working closely with senior engineers and customers.

Key responsibilities

• Perform Tier I procedures, preventative maintenance and wet-cleaning, asking for help when needed
• Assist senior engineers with corrective maintenance as needed
• Disassemble, clean and rebuild kits as part of kit management quality
• Learn and apply basic diagnostic techniques, using documentation and test equipment with senior engineer guidance
• Diagnose and resolve basic technical problems and strive to perform established BKM's
• Follow all IP guidelines and safety procedures, and maintain a clean, orderly work area
• Represent Applied Materials to the customer with good customer service and a professional demeanor

Required profile

• Physically demanding work: extensive walking, standing, tight spaces, bending, squatting, twisting, kneeling, climbing stairs and ladders, lifting up to 35 lbs, and using hand and power tools
• Able to distinguish colours and work in noisy environments; clean-room work requires PPE such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons and face shields
• No supervisory responsibilities

Required skills

• Basic analytical skills or scientific methods applied to straightforward tasks
• Ability to follow standard operating procedures and solve standard problems
• Communication skills to exchange information with colleagues and customers

The position is full-time, with travel of about 10% of the time and relocation eligibility. It is open to regular assignees.