DDP Manager III, Customer Engineer

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a DDP Manager III (Customer Engineer) in Hiroshima, Japan. The role manages customer relationships and the customer engineers in the district, acts as the main interface with product divisions, and supports system sales and installations.

Key responsibilities

• Maintain customer relationships with all relevant people in the district at all levels and perform regular customer visits
• Manage, coach and direct customer engineers in the district, including salary planning, career planning, corrective actions, objectives and performance appraisals
• Act as the main interface with Product Divisions: technical support, training, spares and reliability
• Monitor the CSD Award Program (quarterly elections and announcements) and the mentor program for new engineers
• Execute escalations and coordinate account planning with the District Sales Engineer
• Support system sales plans for CSD Management, Sales and Field Engineering, and provide financial forecasts and cost-efficiency measures for the district
• Handle system installation: planning, reporting, execution, pre-facility and start-up meetings, and process support identification
• Manage the RMA procedure and track customer engineer hours, taking corrective action when needed

Required profile

• Ability to analyse situations and data and recommend changes to unit or sub-unit policies
• Leadership: giving direction to employees and administering company policies affecting them
• Problem solving within defined procedures and policies
• Interpersonal skills, including presenting technical information on projects and schedules
• Understanding of Applied Materials' global Standards of Business Conduct and compliance with them

The position is full-time, with travel of about 10% of the time and relocation eligibility. It is open to qualified applicants regardless of protected characteristics.