Director of Rooms, Resort Okinawa

About the role

Four Seasons Resort and Private Residences Okinawa is looking for an experienced Director of Rooms to join its resort leadership team. The role oversees the Front Desk, Concierge, Housekeeping, Guest Relations, Guest Services and Spa departments, focusing on the highest standards of service, guest and employee satisfaction and prompt resolution of issues.

Key responsibilities

• Oversee daily resort operations to ensure efficiency and exceptional guest experiences.
• Develop and implement operational policies and procedures according to Four Seasons standards.
• Recruit, train and manage resort staff, and conduct performance evaluations with ongoing coaching.
• Ensure high guest satisfaction through personalized service and resolve complaints and feedback promptly.
• Prepare and manage the annual budget, monitor expenses and revenue, and analyze financial reports.
• Collaborate with sales and marketing teams on promotional strategies and packages, and monitor market trends and competitors.
• Work with other division heads to keep the resort well maintained, clean and compliant with health and safety regulations.

Required profile

• 3+ years of experience in a similar role or capacity.
• Authentic, engaging and strategic leadership style focused on business priorities.
• Positive, resilient attitude with strong communication skills.
• Understanding of luxury hospitality, with attention to detail and a focus on service.
• Ability to read, write and speak English and Japanese.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons hotels and resorts.
• Complimentary dry cleaning for employee uniforms and complimentary employee meals.