Director of Technology Innovation & Data

About the role

Four Seasons Resort and Private Residences Okinawa is seeking a Director of Technology Innovation & Data to lead its technology infrastructure, information systems, cybersecurity, telecommunications and data management. Reporting to the resort leadership team, the role covers pre-opening planning and systems implementation through to ongoing operation, working with Home Office, ownership representatives and project teams.

Key responsibilities

• Lead pre-opening IT and data planning, budgeting, implementation and operational readiness, and recruit, train and develop the IT team
• Manage installation, testing and commissioning of networks, servers, telephony, guest room technologies, audiovisual systems and resort applications
• Oversee daily operation and maintenance of PMS, POS, high-speed internet access, telephony, financial systems and back-office applications
• Maintain security procedures, network monitoring and cybersecurity measures, and support processes for end users
• Support guest technology needs, conference services, meeting spaces and events, and work with operating departments on process improvements
• Manage annual IT operating and capital budgets, procurement, vendor selection, contracts and asset management
• Recommend emerging technologies and take part in regional and corporate technology initiatives
• Ensure compliance with Four Seasons IT standards, cybersecurity protocols and data privacy requirements, and maintain data backup and disaster recovery processes

Required profile

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration or a related field preferred
• Minimum 5 years of progressive hotel IT leadership experience, preferably in luxury hospitality
• Minimum 2 years as Director of Information Technology or equivalent
• Previous pre-opening resort or hotel experience strongly preferred
• Proven experience leading large-scale technology implementations and operational transitions
• Fluent English, written and spoken; Japanese highly desirable
• Legal work authorization for Japan required

Required skills

• Hospitality technology platforms: PMS, POS, HSIA, telephony, audiovisual systems, enterprise applications
• Network infrastructure, cybersecurity, cloud technologies, Microsoft environments, Active Directory and server operations
• Managing IT operating and capital budgets

What we offer

• Competitive salary, wages and a comprehensive benefits package
• Training and development opportunities
• Complimentary accommodation at other Four Seasons hotels and resorts
• 50% F&B outlet discount at other Four Seasons hotels in Japan
• Complimentary dry cleaning for uniforms or business attire, employee meals and yearly health checks
• Full-time schedule of 40 hours per week, 10 days off each month except February (9 days)