Engineering Manager (Critical Environments)

About the role

JLL is recruiting an Engineering Manager for an American multinational technology company focused on e-commerce, cloud computing, digital streaming and artificial intelligence. The role manages onsite engineering services and Critical Environments Management (CEM) for the client's facility, with a mix of direct and indirect staff supervision. It is an on-site position in Tokyo.

Key responsibilities

• Manage direct and indirect staff in onsite engineering services and related programs, ensuring service delivery in line with the Service Level Agreement (SLA).
• Act as subject matter expert for critical environments and general building engineering, and provide 24/7 emergency call support and incident response, including troubleshooting, root cause analysis and reporting.
• Develop and maintain Standard Operating Procedures (SOPs) for engineering services and critical environments, and ensure compliance with them.
• Drive engineering hard services initiatives, including Planned Preventive Maintenance (PPM) programs, maintenance and repair through vendor contracts or JLL self-delivery, and review M&E contractor scopes against manufacturer recommendations.
• Maintain as-built drawings and O&M manuals, manage building power-down activities and implement risk and safety work practices.
• Run site reviews covering maintenance standards, equipment replacement, security, change control, single points of failure and Tier classification, and support audit processes.
• Assess critical failures, determine preventative actions and report improvements; support JLL Energy and Sustainability Service strategies.
• Complete client engineering project works, coordinate with contractors and vendors, and contribute to innovation programs that reduce engineering and utility costs.

Required profile

• University degree in mechanical or electrical engineering or another related engineering discipline.
• Several years of experience in facilities management, critical engineering and/or building services.
• Experience in CEM, continuous improvement, client communication and technical reporting.
• Good presentation skills, strong people skills and ability to work across matrix reporting structures.
• Comfortable dealing with stressful situations and adapting to rapid change; strongly goal-oriented.