EPI Manager III, Customer Engineer

About the role

The EPI Manager III leads customer engineering activities in the Hiroshima district, building strong relationships with customers and guiding a team of engineers to deliver high‑quality service and support.

Key responsibilities

• Develop and maintain customer relationships across all levels, conducting regular visits.
• Manage, coach, and direct customer engineers, handling salary and career planning, performance appraisals, and corrective actions.
• Serve as the primary interface with product divisions for tech support, training, spares, and reliability.
• Oversee account planning with District Sales Engineer and provide support plans for system sales.
• Responsible for financial forecasting, cost efficiency, and financial results of the district.
• Plan and execute system installations, including pre‑facility and start‑up meetings.
• Manage RMA procedures, engineer effectiveness measurements, and accurate tracking of engineer hours.

Required profile

• Provides direction to employees according to established policies and company standards.
• Exercises judgment within defined procedures to determine appropriate actions.
• Receives assignments with clear objectives and recommends policy changes as needed.
• Demonstrates high ethical conduct and compliance with global standards of business conduct.

Required skills

• Leadership and team management.
• Financial forecasting and cost management.
• Customer relationship management.
• Technical knowledge of semiconductor equipment and support processes.

What we offer

• Supportive work culture encouraging learning, development, and career growth.
• Opportunities to work on cutting‑edge semiconductor technology that advances AI and next‑generation chips.
• Comprehensive health, wellbeing, and benefits programs.
• Potential travel (approximately 10% of the time) and relocation assistance.