Forward Deployed Engineer

About the role

Technical engineer who works directly with enterprise customers to deploy and customize Jinba's workflow automation platform. You'll be the bridge between our product team and major enterprise clients, turning their business needs into working solutions.

Key responsibilities

• Deploy and configure Jinba for enterprise customers, ensuring successful adoption.
• Work with customers to understand their existing tech stack, workflows, and requirements.
• Build integrations connecting Jinba to customer systems (internal databases, legacy applications, enterprise software).
• Translate customer feedback into product requirements for the engineering team.
• Debug and resolve production issues in customer deployments.
• Develop best practices, documentation, and reusable integration patterns from field experience.
• Own customer technical relationships from pilot through expansion.

Required profile

• 3+ years in customer‑facing technical roles (solutions engineering, implementation, consulting, or similar).
• Proficiency in TypeScript; comfortable reading and modifying both frontend and backend code.
• Deep understanding of enterprise tech stacks (ERP systems, databases, identity providers, internal APIs).
• Experience integrating with legacy systems and navigating complex IT environments.
• Familiarity with enterprise security and compliance requirements (SOC 2, on‑prem deployments, VPNs, SSO).
• Strong communication skills with both technical and non‑technical stakeholders.
• Ability to work with IT teams, business users, and executives across different functions.
• Experience in regulated industries (finance, insurance, manufacturing a plus).
• Familiarity with AI/LLM products and how they behave in production.
• Understanding of integration patterns (APIs, webhooks, data pipelines, ETL).
• Background in engineering or technical roles at major consulting firms or similar companies.
• Prior experience deploying AI/automation products to large organizations.
• Customer‑obsessed mindset, willing to travel 10‑20% to customer sites, entrepreneurial attitude.

Required skills

• TypeScript
• APIs
• Webhooks
• Data pipelines
• ETL
• AI/LLM
• SOC 2
• VPN
• SSO