Inside Sales Representative II

About the role

Arrow is hiring an Inside Sales Representative II in Yokohama, Japan. The role manages the overall account relationship for an assigned customer base, driving margin, market share and value-added solution selling, while acting as a key liaison between suppliers and customers to build long-term partnerships.

Key responsibilities

• Manage the assigned customer base and develop and manage customer strategy in the territory, including supply chain engagements such as e-Compass, Consignments, CARES, Synergistic products, Reverse Logistics, GBC and ITAD.
• Facilitate work of others in quoting, fulfilling demand, on-time delivery, engineering support and troubleshooting customer problems.
• Support the Order to Invoice process and own the customer interface for backend quality processes (corrective actions, Field Quality Reports).
• Maintain the Perfect Order Index (POI) and inventory integrity to minimise write-offs and bill backs, and handle credit and financial information.
• Own the Quote to Order objectives: set the quote strategy, coordinate quotations, validate EOL and item class changes, negotiate pricing and quote mark-up, and inform customers of price increases.
• The role is part of a sales compensation plan, with a variable portion of OTE tied to sales-related goals.

Required profile

• Typically a 4-year degree and 2-4 years of related experience, or an advanced degree without experience, or equivalent work experience.
• Knowledge of the competitive landscape and the ability to make sales decisions based on it.