IT Supervisor

About the role

The 123-room Four Seasons Hotel Kyoto is looking for an IT Supervisor within its Administration & General Division. The role works across disciplines to keep the hotel's IT environment running so that guests and staff receive an exceptional experience. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply.

Key responsibilities

• Keep critical hotel systems (PMS, POS, accounting, internet, telephony) operational and available 24/7
• Manage user accounts, access rights, system documentation and troubleshooting
• Assist with server maintenance, OS upgrades, system monitoring and performance optimisation
• Provide technical support for Front Office, Finance, HR, Sales & Catering and other hotel applications
• Diagnose and resolve hardware, software, network and system issues
• Maintain cybersecurity, antivirus, backup and disaster recovery procedures
• Support wired and wireless networks, Active Directory, servers and security tools
• Take part in technology upgrades, new implementations and property-wide IT projects
• Handle desktop support, software updates and patch management
• Assist guests and meeting organisers with technology needs and coordinate with third-party vendors
• Support mission-critical systems outside normal business hours and perform other duties assigned by the Director of IT or Finance leadership