Lead Customer Engineer – Advanced Packaging

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You’ll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.

Key responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply troubleshooting and problem‑solving skills using company diagnostic tools and documentation.
• Follow and generate documented procedures and published task plans.
• Communicate with customers and internal business units, leading projects as necessary.
• Train and mentor junior Customer Engineers.
• Fulfill additional duties as assigned.

Required profile

• Bachelor’s degree.
• 7‑10 years of experience in the semiconductor industry or equipment support.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and thermodynamics.
• Strong knowledge of hand tools and appropriate usage, including digital multimeters.
• Advanced knowledge of wafer processing parameters.
• Effective written and verbal communication skills.
• Basic proficiency with Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety and environmental requirements.
• Business‑level Japanese.

Required skills

• Pneumatics
• Hydraulics
• Electronics
• Vacuum systems
• Thermodynamics
• Digital multimeter usage
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

What we offer

• Supportive work culture encouraging learning and development.
• Health and wellbeing programs supporting personal and professional growth.
• Location in Nishi Tokyo, Japan with travel opportunities (≈25%).