Lead Specialist, CRM (Salesforce)

About the role

Stryker is looking for a Lead Specialist, CRM (Salesforce) in Tokyo. The role is responsible for developing, delivering and implementing CRM (Salesforce) reporting to support key business objectives across Japan's commercial operations. Work flexibility is hybrid or onsite.

Key responsibilities

• Develop tailored dashboards and reports to monitor performance data and track progress, keeping them easy to use and implement for end users.
• Engage with internal stakeholders to implement CRM (Salesforce) functionalities that support business needs and the sales strategy.
• Strengthen digital marketing and the sales force using CRM (Salesforce) and AI technologies across the Japan business.
• Contribute to sales strategy and territory design with commercial leadership, based on activity and market data.
• Follow corporate compliance and ethics policies without exception.

Required profile

• Eagerness to learn and adapt to new technologies and processes.
• Excellent communication and interpersonal skills in a collaborative culture.
• Business-level English preferred; fluency in English is an advantage.
• No travel required.

Required skills

• Highly experienced CRM (Salesforce).
• Data management skills and experience delivering CRM-generated data.
• Power BI, Excel (Power Query, Pivot), SQL for data collection.