Manager, Patient Experience, Commercial Excellence

About the role

Johnson & Johnson's Innovative Medicine division is looking for a Manager, Patient Experience, Commercial Excellence in Chiyoda, Tokyo. As part of the Patient Experience group, you will help build an industry-leading patient experience capability across Japan, using technology and deep insights to optimise the patient journey and improve patient outcomes. The role supports a Japan and regionally coordinated approach through change management, best practice, scale and technology.

Key responsibilities

• Patient centricity: understand patient journey insights and champion compliant ways to bring patient voices into the organisation at key decision points
• Business partnership: use technology and real-time insights to find leverage points across therapeutic areas and co-create programmes aligned to business priorities
• Patient experience technologies: work with the APAC team and IT to shape how technology is used in patient support operations and build a data-driven culture
• Operational excellence: lead a cross-functional team to deliver projects while meeting compliance, quality and patient safety requirements, and create operational efficiencies
• Thought leadership: recommend improved customer and patient engagement models based on external trends and evolving technologies
• Change leadership: lead the Japan organisation through change and inspire people around patient centricity

Required profile

• Degree in medicine, pharmacy, life sciences, pharmaceuticals or a related field
• At least 5 years of experience in the pharmaceutical, healthcare or related industry
• Prior patient experience work is a plus
• Demonstrated ability to lead large-scale projects
• Understanding of health policy topics and regulations

Required skills

• Strategic thinking and strong communication skills
• Expert collaboration and ability to lead change in complex, matrix environments
• Working knowledge of Credo, MA, HCBI and J&J policies