PSS Coordinator

About the role

Gartner is hiring a PSS Coordinator in Tokyo, working under the supervision of a Japan-based Team Manager and with mentoring from local and global peers. The role provides administrative support to assigned stakeholders to keep them efficient and effective, ensuring consistency and accuracy of travel and expense processing in line with corporate policies and internal controls. The work is fast-paced, collaborative and independent, and requires working across different time zones.

Key responsibilities

• Book travel and process expense reports for stakeholders
• Manage calendars and schedule activities for stakeholders
• Act as a liaison between Business Units and provide logistical and onsite support
• Provide global support, including different time zones and local language support
• Serve as a knowledge expert for Gartner tools and applications
• Support conferences and non-Gartner events as needed
• Handle research document support, client call scheduling, data compilation, report production and ad hoc projects
• Support stakeholder onboarding and departures

Required profile

• Bachelor's degree preferred
• 1-2 years' experience in a fast-paced professional environment
• Ability to manage multiple priority projects and tasks at once
• Self-starter who can own and complete projects with minimal instruction
• Detail-oriented, organized and adaptable to change

Required skills

• Proficiency in Microsoft 365 / Power BI
• Client and senior executive communication
• Time management and multitasking

What we offer

• Competitive salary, generous paid time off and charity match program
• Group medical insurance, parental leave and Employee Assistance Program
• Professional development and growth opportunities