Renewals Manager (Japan)

About the role

Salesforce Japan is hiring a Renewals Manager (Scale Renewals Manager) for its Tokyo office. The Renewals Team manages and forecasts the entire book of renewals, partners with sales, customer success and support on retention strategy, and owns renewals for direct and reseller customers in Japan, Korea and Taiwan. The role handles around 50 to 100 contracts per month depending on territory.

Key responsibilities

• Drive all managed renewals in the assigned territory, identifying risks early and growing revenue through add-ons, upsells, upgrades and price adjustments
• Achieve monthly renewal targets and give senior management an accurate forecast and risk analysis of assigned accounts
• Negotiate renewals to maximise contract value while protecting the customer relationship
• Monitor at-risk accounts and work with Customer Success, Support and Services leadership to resolve issues; act as escalation point for critical issues
• Lead monthly regional renewal calls and help develop renewal best practices across the team
• Manage contractors or outsource partners handling high-volume renewals, and help identify upsell/cross-sell opportunities
• Maintain a rolling 180-day weekly forecast of renewals and work with internal resources such as Competitive Intelligence, Pricing and Product Management on win strategies

Required profile

• High-level fluency in Japanese, and high-level fluency in Korean or Chinese
• Excellent verbal and written English (TOEIC 730+) and strong negotiation skills
• 3 years or more of sales, account or renewal management experience in software or SI/solution selling preferred
• Experience with CRM/SFA systems and a fundamental understanding of Salesforce products preferred
• Degree or relevant work experience preferred

Required skills

• Business applications (CRM/SFA) and Salesforce
• Excel, Word, PowerPoint and Google Apps
• Contract term and condition restructuring, legal, finance and billing basics

What we offer

• Hybrid and remote work arrangements, flexible hours and family-care support
• Wellness allowance and EAP
• Networking, mentoring and career support programs