Security Supervisor

About the role

The newly renovated Four Seasons Hotel Tokyo at Marunouchi, located in the Marunouchi district near Tokyo Station and Ginza, is hiring a full-time Security Supervisor. The position covers patrols, monitoring of security and safety systems, emergency response and coordination with external agencies, on a shift basis including days, evenings, nights, weekends and holidays.

Key responsibilities

• Conduct regular patrols of the hotel and surrounding areas
• Monitor CCTV, fire and life safety systems, alarms and security equipment
• Respond to emergencies such as evacuations, medical incidents, fire alarms, natural disasters and security threats
• Carry out daily safety inspections and identify potential hazards
• Investigate and document accidents, incidents, lost property and security concerns
• Support guests and staff during emergencies and coordinate with police, fire departments and building management
• Lead emergency drills and safety awareness activities
• Support team members and maintain a positive work environment

Required profile

• High school diploma or equivalent
• 2-5 years of experience in security, safety, law enforcement, military, hospitality security or a related field
• Strong interpersonal and communication skills
• Ability to stay calm and make sound decisions in emergencies, with strong problem-solving and conflict-resolution skills
• Integrity, professionalism and a service mindset

Required skills

• Knowledge of security operations, fire and life safety systems and emergency procedures
• Proficiency in Microsoft Office, including Excel