Senior Analyst - FMCG

About the role

NielsenIQ is looking for a Senior Analyst - FMCG in Tokyo to act as the primary customer success contact for Japanese clients operating overseas or expanding into new international markets and categories. The role covers client communication, value delivery, issue resolution and cross-market support, with bilingual Japanese and English.

Key responsibilities

• Serve as the main contact for Japanese clients expanding internationally, managing day-to-day communication in Japanese and English and owning client requests from start to finish.
• Lead client updates, business reviews and presentations, translating client priorities into actionable plans and follow-ups.
• Use NIQ data, tools and standard materials to answer client questions and support strategic decisions.
• Handle service-related inquiries such as data quality, coverage and delivery issues, collaborating with regional teams and giving bilingual status updates.
• Support multi-market inquiries on data availability, definitions and methodologies, coordinate cross-market requests and connect clients with NIQ expertise for new markets.
• Drive platform adoption through client training and support, and document processes to improve repeat global workflows.
• Use digital and AI-driven tools to speed up research, material preparation and client communication.

Required profile

• Bachelor's degree or equivalent combination of professional or academic experience.
• Background in customer success, consulting, analytics, market research, sales support, account management or similar, or a strong interest in a client-facing global career.
• Strong communication skills in spoken and written Japanese and English.
• Ability to explain complex information clearly and to work with colleagues across cultures and time zones.
• Hands-on, organized and proactive, willing to learn new datasets, tools and ways of working.

Required skills

• Proficiency in Microsoft Office, especially Excel and PowerPoint for analysis, reporting and presentations.
• Comfort with AI-powered and digital tools, or willingness to develop them.

What we offer

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program (EAP).