Technical Support Engineer - Japan

About the role

AVEVA, a global leader in industrial software, is looking for a Technical Support Engineer for its Customer Support team in Tokyo, Japan. The role serves a broad customer base, including Fortune 100 companies, by investigating deep technical issues and providing insight to Engineering and Sales so that products can be improved. It is a full-time, regular position with a hybrid arrangement.

Key responsibilities

• Support customers remotely by phone, email and web channels, or on site, solving complex technical challenges
• Learn how customers use the software to solve their business problems and work with other departments to improve their experience
• Complete the New Hire Orientation and training programme covering products, customers and company culture
• Act as an instructor for public classes or help train peers internally
• Build a solid foundation in the PI system, related software and industry technologies
• Track and reproduce product issues to determine root cause

Required profile

• Bachelor's, Master's or PhD degree
• 3-5 years of previous technical support experience in a software environment
• Engineering, Math, Computer Science, Natural Sciences or related fields is a bonus
• Self-motivated, with a customer mindset, enthusiasm for technical problem solving, attention to detail and strong communication skills

What we offer

• Flexible working hours and a hybrid arrangement (on-site 50% expected)
• At least 22 days of annual leave, parental leave and additional leaves
• Relo Club employee benefits, well-being support, life insurance and pension
• Company gifts and education support

Applicants submit a cover letter and CV through the AVEVA careers application portal. AVEVA requires a drug screening and background check before employment.