Customer Engineer II – ETCH iTeam

About the role

As a Customer Engineer II on the ETCH iTeam, you will act as the primary liaison with Applied Materials customers, installing, maintaining and upgrading semiconductor equipment. You will use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues while ensuring high‑quality service.

Key responsibilities

• Perform Tier I preventative maintenance, wet‑cleans and basic repairs, seeking senior‑engineer assistance when needed.
• Assist senior engineers with corrective maintenance and complex repairs.
• Disassemble, clean and rebuild kits as part of kit‑management quality control.
• Apply basic diagnostic techniques and use documentation and test equipment under guidance.
• Diagnose and resolve straightforward technical problems.
• Follow all safety procedures, IP guidelines and maintain an orderly work area.

Required profile

• Develops skills to perform basic activities independently and demonstrates responsibility for customer satisfaction.
• Understands how assigned duties integrate with the broader team and follows established best‑known methods.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Health and wellbeing programs to support employees at work and at home.
• Opportunities to work on cutting‑edge semiconductor and advanced display equipment.