Manager III, Customer Engineer

About the role

Applied Materials is seeking a Manager III, Customer Engineer to lead the customer engineering team in Kitakami, Japan. The role involves building strong customer relationships, overseeing installations, and driving financial performance for the district.

Key responsibilities

• Develop and maintain relationships with all customers in the district, conducting regular visits and acting as the primary interface with product divisions.
• Manage, coach, and direct customer engineers, handling salary and career planning, performance appraisals, and corrective actions.
• Lead account planning with the District Sales Engineer and provide support plans for system sales and installations.
• Oversee financial forecasting, cost efficiency, and RMA procedures, ensuring accurate tracking of engineer hours.

Required profile

• Provides direction and administers company policies affecting subordinate employees.
• Exercises judgment within defined procedures to solve problems and make decisions.
• Communicates effectively to gain cooperation and present technical information.
• Adheres to Applied Materials’ global Standards of Business Conduct and ethical standards.

What we offer

• Supportive work culture with opportunities for learning, development, and career growth.
• Comprehensive health and wellbeing programs, including benefits for work-life balance.
• Travel opportunities (approximately 10% of time) and relocation assistance.