Assistant Vice President, Workplace Experience Lead

About the role

Blackstone, the world's largest alternative asset manager, is looking for an experienced client services professional to lead workplace experience operations for its Tokyo office. The role acts as the first point of contact for employee and client inquiries about office services and delivers a high-touch, proactive workplace experience. It also serves as the designated Fire Safety and Disaster Prevention Manager, handling the required training at the Tokyo Fire Station and keeping the office ready for emergencies.

Key responsibilities

• Lead all workplace experience operations in Tokyo, including reception, hospitality, pantries, conference rooms, office services, catering, internal events and facilities management.
• Plan, coordinate and run meetings, events and visitor services, including room bookings, catering logistics, vendor coordination and room setup, and act as local expert on workplace technology platforms such as EMS, Cvent and Envoy.
• Manage day-to-day office operations through walkthroughs, inventory, quality control and oversight of maintenance, repairs, cleanliness and food and beverage areas.
• Build, document and improve SOPs, service standards and processes using reporting, activity tracking, SLAs, KPIs and data analysis.
• Manage relationships with internal stakeholders, clients, vendors, building management and service providers, including vendor onboarding, performance management, contract compliance and invoice processing.
• Partner with Facilities, Corporate Real Estate, Design & Construction, Physical Security, Finance and Procurement on workplace projects, office moves and space reconfigurations.
• Manage the Workplace Experience budget, including expense tracking, financial reporting, annual planning support and cost-saving opportunities.

Required profile

• 8+ years of experience in workplace operations, hospitality, food & beverage, reception services or related corporate services.
• Exceptional customer service and interpersonal skills, able to handle sensitive situations with professionalism and diplomacy.
• Strong organization, multitasking and problem-solving skills, with attention to detail and ability to meet deadlines in a fast pace.
• Excellent written and spoken Japanese and English, with a polished professional appearance.

Required skills

• Advanced Microsoft Office, especially Excel.
• Familiarity with EMS, IWMS tools, Concur, Adobe, BOX and document management platforms preferred.
• Familiarity with workplace health and safety, fire safety and emergency preparedness preferred.