Senior Cargo Agent – Tokyo (Haneda)

About the role

Emirates is seeking an experienced Senior Cargo Agent to deliver high‑quality service to existing and potential customers at Tokyo Haneda Airport. The role combines direct customer interaction with oversight of Ground Handling Agents (GHA) to ensure compliance with Emirates standards.

Key responsibilities

• Provide accurate information on rates, bookings, regulations and connections, both directly and via GHA.
• Monitor GHA performance, including build instructions, space maximisation, load control, safety and ad‑hoc flight instructions.
• Oversee import cargo receipt, breakdown and issue resolution.
• Prepare and verify cargo documentation in line with local regulations and company policies.
• Update flight handling reports, flag irregularities and dispatch post‑flight information promptly.
• Handle telephone reservations, resolve queries, complaints and claims, and support Cargo Agents.
• Perform administrative duties such as data entry, statistics and reporting as directed.

Required profile

• University degree or equivalent.
• Minimum 3 years airline/cargo operations experience, including at least 2 years as a Cargo Agent.
• Fluent in Japanese and English.
• Legal right to live and work in Japan.

Required skills

• Knowledge of Dangerous Goods regulations (DG certificate preferred).
• ULD handling and build‑up/breakdown procedures.
• Weight & Balance procedures.
• Live Animal Regulation.
• Cold‑chain logistics and temperature control.
• Proficiency with Microsoft Word, Excel and email.

What we offer

• Competitive salary.
• Dynamic international airline environment.
• Opportunities for professional development.