Account Manager – Hotel Partnerships

About the role

As an Account Manager based in Fukuoka, you will act as the primary liaison for Agoda’s hotel partners, helping them maximise performance on the platform. You will combine data‑driven insights with strategic advice to drive revenue growth and strengthen long‑term relationships.

Key responsibilities

• Manage a portfolio of hotel partners and serve as the main point of contact for day‑to‑day commercial matters.
• Build and maintain strong partner relationships through regular communication, business reviews, and performance discussions.
• Monitor and analyse key business metrics such as production, availability, rate competitiveness, pricing, cancellation trends and Direct Share performance.
• Identify performance gaps and recommend practical actions to improve visibility, conversion and revenue results.
• Support partners in adopting Agoda’s programmes, promotions, pricing tools and inventory optimisation opportunities.
• Work with cross‑functional teams to resolve partner issues, support escalations and ensure timely follow‑up.
• Prepare account updates, business reviews and performance summaries for internal and external stakeholders.
• Maintain accurate account records, activity tracking and follow‑up actions in relevant internal systems.
• Stay informed on market trends, competitor activity and internal product or programme updates that may impact partner performance.
• Contribute to team targets and business priorities by supporting partner growth and improving portfolio results.

Required profile

• Bachelor’s degree or equivalent practical experience.
• Experience in account management, sales, business development or partner management.
• Strong analytical skills with the ability to interpret performance data and translate insights into actions.
• Excellent communication, stakeholder management and relationship‑building skills.
• Ability to manage multiple accounts and priorities in a fast‑paced environment.
• Commercial mindset with strong problem‑solving and negotiation abilities.
• Proficiency in business tools such as Excel, CRM systems and presentation software.
• Native or fluent Japanese and business‑level English communication skills.

Required skills

• Excel
• CRM systems
• Presentation software