Account Support Executive

About the role

The Account Support Executive will manage the end‑to‑end lifecycle of sales deals within a designated territory in Japan. Acting as a liaison between sales, operations and other stakeholders, you will ensure timely execution, compliance and customer satisfaction for both new and renewal contracts.

Key responsibilities

• Monitor and track new and renewal deals to meet internal milestones.
• Manage procurement and invoicing dashboards, including paperwork aging, purchase orders and process exceptions.
• Coordinate resolution of account‑level delinquencies with relevant teams.
• Engage customers on renewals, title discussions and deal‑related inquiries.
• Support contract review, redlining and documentation for new and renewal business.
• Maintain regional process documentation and operational requirements.
• Partner with cross‑functional teams to structure and execute strategic commercial opportunities.
• Maintain accurate records, reporting, approvals and identify process improvement opportunities.

Required profile

• Experience in sales operations, customer support, account coordination or a similar role.
• Native‑level Japanese and business‑level English fluency.
• Strong analytical, problem‑solving and attention‑to‑detail abilities.
• Proven ability to work across complex, cross‑functional environments and meet tight deadlines.

Required skills

• Familiarity with CRM platforms.
• Experience with ERP tools.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.