Account Team Manager

About the role

Join Elsevier Health, a global leader in digital healthcare solutions, as an Account Team Manager in Japan. You will lead a high‑performing team of account managers focused on Clinical Solutions customers, driving strategic partnerships with hospitals, universities and other healthcare institutions.

Key responsibilities

• Lead, coach and develop a team of account managers, setting clear KPIs and performance objectives.
• Build and maintain executive‑level relationships with hospital leadership, clinicians, librarians, educators and procurement teams.
• Develop strategic account plans to increase retention, adoption and growth of Elsevier’s Clinical Solutions portfolio.
• Serve as escalation point for complex customer issues and ensure timely resolution.
• Drive new and renewal sales, monitor pipeline health, forecast accuracy and account performance metrics.
• Provide market intelligence and customer feedback to product, marketing and regional planning teams.
• Collaborate with Customer Success, Product, Marketing, Sales Operations and Support to improve the customer experience.

Required profile

• Bachelor’s degree or higher.
• Minimum 3 years of B2B sales team management experience or 5 years of B2B sales/account management experience, preferably in healthcare or solution‑based industries.
• Native‑level Japanese and business‑level English.
• Proven ability to build executive‑level relationships and manage renewals, upselling, forecasting and pipeline.
• Strong commercial acumen and strategic thinking.
• Experience selling digital solutions, e‑learning or SaaS is a plus.

Required skills