Assistant Chief Concierge

About the role

Mandarin Oriental, Tokyo, located in the Nihonbashi district, is looking for an Assistant Chief Concierge to join its Concierge team. Based within the Concierge Department, the role supports the Chief Concierge in leading the team and delivering exceptional guest services.

Key responsibilities

• Assist the Chief Concierge in the daily operation and supervision of the Concierge Desk.
• Oversee and train concierge team members, upholding Mandarin Oriental service standards.
• Handle complex guest requests, inquiries and complaints proactively.
• Build detailed knowledge of local attractions, dining, transport and services to give personalised recommendations.
• Coordinate guest services such as transportation, restaurant reservations, entertainment tickets and special requests.
• Manage the desk's budget, inventory and administrative tasks as delegated.
• Collaborate with other hotel departments and help develop new concierge services.
• Maintain discretion and confidentiality regarding guest information.

Required profile

• Minimum 3-5 years of experience in a luxury hotel concierge role, including at least 1 year in a supervisory or assistant leadership capacity.
• Proven ability to lead, motivate and develop a team of concierge professionals.
• Fluency in English and Japanese; proficiency in additional languages is a significant advantage.
• Extensive knowledge of local attractions, cultural events, dining and transport.
• Strong organisational skills, attention to detail and ability to multitask in a fast-paced environment.

Required skills

• Proficiency in hotel management software and concierge-specific systems.
• Excellent written and verbal communication skills.

What we offer

• A competitive salary and benefits package.
• Learning and development programmes tailored to each stage of the career.
• MOstay: complimentary nights and discounted rates for guests and their loved ones.
• Health benefits and wellness programmes for colleagues worldwide.
• Social insurance plan covering employees' health insurance and welfare pension insurance (where applicable), and a labour insurance plan.