Associate Director, Account Management – Tokyo

About the role

As the Head of Strategic Account Management for Japan, your main objectives will be to develop and deploy Agoda’s Japan strategy, provide guidance and leadership to ensure the successful account management of Agoda’s major partners, and deliver on targets and growth expectations that are key to Agoda’s business goals. The role requires excellent analytical skills, strong account and client management experience, a proven record of sustainable performance, and the capacity to lead, motivate, coach, and mentor teams.

Key responsibilities

• Develop and implement strategies to accelerate Agoda’s business in Japan.
• Demonstrate outstanding team leadership to grow the local business and consistently deliver on plans.
• Implement strategies with top partners to enhance productivity and maintain a competitive advantage.
• Establish and maintain robust relationships at senior levels, including C‑level with key partners—driving partnership expansions and identifying significant opportunities.
• Lead a company‑wide project with multidisciplinary teams.
• Coordinate with top management on strategic planning and objectives.
• Lead, coach, develop, and manage multiple teams through upskilling and coaching.
• Modify the organizational structure by bringing in top talent, supporting recruitment, or assisting in restructuring key organizational components.
• Conduct market research on industry and Japanese market trends to ensure Agoda’s competitiveness.
• Attend and participate in relevant industry events.

Required profile

• More than 8 years of professional experience at multi‑national companies.
• 3–5+ years’ experience in leading, coaching, and developing teams, with a proven track record in rapidly changing environments.
• Relevant experience in account management, business development, or general management. Travel industry experience is not required.
• Strong numerical and analytical skills with keen attention to detail.
• Ability to effectively communicate proposals to potential partners and internal stakeholders.
• Strategic thinker; management consulting experience highly valued.
• Professional “get it done” attitude and strong work ethic.
• Resourceful, energetic, and self‑driven personality.
• Ability to move quickly, adapt well to change, and thrive in dynamic environments.
• Experience in online or e‑commerce business preferred.
• Fluency in English and Japanese is required.