CMP Customer Engineer II – Field Service Role

About the role

As a CMP Customer Engineer II you will act as the direct liaison with customers, installing, maintaining and upgrading advanced semiconductor and display equipment. You will use digital analytics and basic diagnostic techniques to troubleshoot and ensure smooth operation of complex systems.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain and upgrade customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques under guidance.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Coordinate and communicate directly with customers to ensure exceptional service.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 1–2 years of customer/field service support or related technical experience (2–4 years preferred).
• Ability to read and interpret electrical and mechanical schematics.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum or thermodynamics.
• Familiarity with hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.

Required skills

• Digital analytics
• Diagnostic techniques
• Electrical system maintenance
• Vacuum system maintenance
• Mechanical system maintenance
• Plasma system maintenance
• Hydraulic system maintenance
• Gas system maintenance
• Hand tools usage
• Digital multimeter operation
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Pneumatics
• Hydraulics
• Electronics
• Thermodynamics

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Opportunities to work with cutting‑edge equipment in the semiconductor and display industries.
• Health and wellbeing programs, including personal and professional growth support.
• Travel opportunities (approximately 10% of the time) and relocation eligibility.