Customer Account Director

About the role

The Customer Account Director will be responsible for building and maintaining strong commercial relationships with Airbus' customers in Japan. The role involves overseeing the full sales cycle, from identifying potential buyers to supporting post‑delivery activities, ensuring Airbus’ interests are protected at every level of the customer organisation.

Key responsibilities

• Develop and nurture confident commercial relationships with assigned customers, monitoring and improving the overall partnership.
• Identify potential Airbus commercial aircraft buyers and operators, establishing regular contacts at all organisational levels.
• Analyse key decision‑making factors for each customer and tailor marketing, commercial concepts, tactics and incentives to win additional business.
• Plan and coordinate commercial campaigns, determining customer needs, recommending actions and ensuring alignment with Airbus Commercial Management.
• Lead the commercial team during campaigns, securing support from internal experts and managing Airbus‑customer interfaces.
• Maintain relationships after contract signing and aircraft delivery, monitoring customers' economic and financial health and providing early warnings of potential issues.
• Participate in industry events such as demonstration tours, airshows and customer conferences, handling hospitality and presentations as required.
• Prepare regular reports and briefings for senior Airbus management, delivering concise and accurate representations of the commercial situation.

Required profile

• Thorough knowledge of assigned customers and the commercial objectives of Airbus.
• Proven ability to develop and protect long‑term relationships at all management levels.
• Strong analytical skills to assess customer decision‑making processes and financial health.
• Excellent coordination skills to manage cross‑functional teams and campaign activities.
• Experience in preparing executive‑level reports and delivering clear commercial insights.