Customer Engineer I - Field Service Engineer

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Customer Engineer (Field Service Engineer) in Yokkaichi, Japan. The engineer acts as the direct liaison with customers, helping install, maintain and upgrade equipment while using digital analytics for troubleshooting and applying basic diagnostic techniques.

Key responsibilities

• Collaborate with Senior Field Service Engineers on installing, maintaining and upgrading customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques, with guidance from seniors.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations and good service.
• Fulfill additional duties as assigned.

Required profile

• Completion of an associate degree, military technical training, field service experience or trade certification.
• Basic mechanical aptitude and willingness to learn electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges; effective written and verbal communication.
• Valid driver's licence and ability to obtain a passport if travel is required.
• Able to meet on-site requirements, including safety, environmental guidelines and COVID-19 protocols.
• Preferred: 1-2 years of customer/field service experience, an associate degree in electronics or engineering technologies, and knowledge of pneumatics, hydraulics, electronics, vacuum or thermodynamics.

Required skills

• Basic knowledge of Microsoft Excel, Word and PowerPoint.
• Preferred: familiarity with hand tools and digital multimeters.
• Physical demands include extensive walking, standing, working in tight spaces, lifting up to 35 lbs, and working in a clean room with PPE such as coveralls, hoods, boots, safety glasses, gloves, respirators, chemical aprons and face shields.

The position is full-time, with travel of about 75% of the time and relocation eligibility.