Customer Engineer I – Field Service (Hiroshima)

About the role

The Customer Engineer I provides on‑site support for Applied Materials equipment, acting as the primary liaison with customers to install, maintain and upgrade semiconductor and display manufacturing systems.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain and upgrade customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 1–2 years of experience in customer/field service support or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum or thermodynamics.
• Valid driver’s license and ability to obtain a passport for travel.

Required skills

• Digital analytics tools for equipment troubleshooting.
• Basic diagnostic techniques.
• Proficiency with hand tools and digital multimeters.
• Microsoft Excel, Word and PowerPoint.

What we offer

• Supportive work culture that encourages learning and development.
• Health and wellbeing programs, including personal and professional growth support.