Customer Engineer II

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you will serve as the direct liaison with customers, installing, maintaining, and upgrading equipment. You will use digital analytics for troubleshooting and apply diagnostic techniques to address technical issues.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics for troubleshooting.
• Apply basic diagnostic techniques to assess equipment and resolve issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of work experience in customer/field service support or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety, environmental, and COVID‑19 requirements.

Required skills

• Digital analytics
• Diagnostic techniques
• Electrical systems
• Vacuum systems
• Mechanical systems
• Plasma systems
• Hydraulic systems
• Gas systems
• Reading electrical schematics
• Reading mechanical schematics
• Hand tools
• Digital multimeter
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

What we offer

• Supportive work culture that encourages learning and development.
• Health and wellbeing programs to support personal and professional growth.