Customer Service Agent - 4PL

About the role

Maersk is looking for a Customer Service Agent for its 4PL business unit. The role owns and manages the customer experience by handling end-to-end shipments in line with company procedures and customer agreements, resolving customer issues quickly and improving satisfaction.

Key responsibilities

• Manage end-to-end export, import and domestic shipment operations in compliance with the customer's Standard Operating Procedure (SOP)
• Resolve customer issues promptly by engaging relevant internal stakeholders and cross-functional teams, including those at the customer and their vendors
• Manage daily, weekly, monthly and quarterly performance
• Handle day-to-day issues through root cause analysis and take corrective and preventive action
• Implement new processes, support internal and external projects and act on continuous improvement opportunities

Required profile

• Preferably 3-5 years of work experience in the logistics industry with a good understanding of the local market
• Knowledge of global key customers and their business setup is a plus
• Strong written and spoken English
• Proactive, customer-focused team player able to work under pressure with a high sense of urgency
• Open to candidates from Osaka and Tokyo