Customer Support Technician I – Tier I Maintenance

About the role

Applied Materials, a global leader in materials engineering solutions, is looking for a Customer Support Technician I to perform Tier I maintenance and support tasks in its Nishi Tokyo facility.

Key responsibilities

• Execute Tier I procedures, preventative maintenance and wet‑cleaning of equipment.
• Assist senior engineers with corrective maintenance and kit disassembly, cleaning and rebuilding.
• Apply basic diagnostic techniques and operate test equipment under guidance.
• Diagnose and resolve basic technical problems while following established BKM’s and IP guidelines.
• Maintain a professional demeanor, good customer service, and an orderly work area.
• Adhere to all safety procedures and demonstrate safety as a core value.

Required profile

• Physically demanding work: extensive walking, standing, bending, lifting up to 35 lb, and work in tight spaces.
• Ability to work in a clean‑room environment using appropriate PPE (coveralls, hood, booties, safety glasses, gloves, respirator, etc.).

Required skills

• Use of hand tools.
• Use of power tools.
• Basic diagnostic techniques.
• Operation of test equipment.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Health and wellbeing programs to support employees at work and at home.