Customer Support Technician I (VSE)

About the role

The VSE Customer Support Technician I performs Tier I procedures, preventative maintenance and wet‑cleans, seeking assistance when needed. The role supports senior engineers with corrective maintenance and kit management, applying basic diagnostic techniques under guidance.

Key responsibilities

• Performs Tier I procedures, preventative maintenance and wet‑cleans, seeking assistance when needed.
• Assists senior engineers with corrective maintenance and disassembles, cleans and rebuilds kits as part of kit management quality.
• Applies basic diagnostic techniques using documentation and test equipment under senior engineer guidance.

Required profile

• Physically demanding work involving extensive walking, standing, lifting up to 35 lb, and working in tight spaces.
• Ability to work in a clean‑room environment using appropriate PPE such as coveralls, hoods, booties, safety glasses, gloves, respirators, and face shields.

Required skills

• Basic diagnostic and troubleshooting techniques for equipment.
• Use of documentation and test equipment under senior engineer guidance.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Health and wellbeing programs, personal and professional growth support.