E-Commerce Business Analyst (Salesforce Commerce Cloud)

About the role

Arrow Electronics is looking for an experienced E-Commerce Business Analyst to support Salesforce Commerce Cloud (B2B/B2C) implementation projects for enterprise customers in Japan. This client-facing role acts as project lead, working directly with customers on requirements gathering, solution configuration, testing and delivery, while collaborating with global project teams and external partners.

Key responsibilities

• Lead requirements gathering workshops and document business requirements, user stories and acceptance criteria.
• Act as the main point of contact for customers throughout the project lifecycle.
• Configure and test Salesforce Commerce Cloud (B2B/B2C) solutions.
• Support unit testing, integration testing and user acceptance testing (UAT).
• Manage customer discussions and solution delivery independently.
• Work with project teams, offshore support teams and third-party vendors.
• Run sprint demos, end-user training and post-go-live support.
• Support pre-sales activities such as customer presentations and solution demonstrations.
• Work onsite at customer locations when required.

Required profile

• Bachelor's degree or above.
• 8+ years of experience as a Business Analyst, Product Owner, Functional Consultant or similar role.
• Hands-on experience with Salesforce Commerce Cloud (B2B and/or B2C).
• At least 3 end-to-end Salesforce Commerce Cloud implementation projects delivered.
• Fluent Japanese and English; Salesforce Commerce Business Analyst certification is a plus.

Required skills

• Requirements gathering and business analysis
• Solution configuration
• Functional and UAT testing
• Customer and stakeholder management
• Independent leadership of customer-facing discussions and experience with global teams and vendors

What we offer

• Competitive compensation package
• Flexible working hours
• Possibility of remote or hybrid working
• Exposure to advanced digital commerce technologies and strong career growth
• Learning and development programs within a global organization