EPI Customer Engineer II

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you will act as the direct liaison with customers, installing, maintaining, and upgrading advanced semiconductor and display equipment.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field‑service experience, or trade certification.
• 1–2 years of experience in customer/field service support or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Willingness to meet on‑site safety, environmental, and COVID‑19 protocols.

Required skills

• Digital analytics
• Basic diagnostic techniques
• Preventative maintenance
• Corrective maintenance
• Electrical, vacuum, mechanical, plasma, hydraulic, and gas system knowledge
• Reading electrical and mechanical schematics
• Hand‑tool usage
• Digital multimeter operation
• Microsoft Excel, Word, PowerPoint

What we offer

• Supportive work culture that encourages learning, development, and career growth.
• Health and wellbeing programs, personal and professional growth support, and comprehensive benefits.