Guest Relations Officer (Japanese Speaker)
fourseasons · Four Seasons Kyoto
Job description
About the role
The Four Seasons Hotel Kyoto, a 123-room property in the historic Higashiyama-ku district near the Kyoto National Museum, is looking for a Guest Relations Officer. Working within the Rooms Division, the officer welcomes guests, handles check-out and responds to guest requests, delivering an exceptional experience. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply.
Key responsibilities
- Welcome and register hotel guests, explain the accommodations and establish credit or method of payment.
- Check guests out, prepare and explain the bill.
- Respond to a wide variety of guest requests by accurately assessing needs and adding personal recommendations and touches to achieve maximum customer satisfaction while complying with Four Seasons' policies.
Required profile
- Passion for excellence and expertise in hospitality operations.
- Proven leadership experience.
- Legal work authorization for Japan.
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fourseasons
Four Seasons Kyoto