IT Infrastructure Manager - Digital Core Site Services, Japan

About the role

Lilly is hiring an IT Infrastructure Manager for its Digital Core Site Services (DCSS) Japan team at the Seishin manufacturing site in Kobe, Hyogo. The role leads strategic planning, service delivery and continuous improvement for platforms, telecommunications, printing, meeting room technology and site services, reporting to the Director of Digital Core Site Services Japan.

Key responsibilities

• Ensure delivery of secure, scalable platform, telecommunications, printing and meeting room technology solutions, and oversee external service providers (ESPs)
• Partner with global and regional Digital Core stakeholders and with Japan-based colleagues to turn local priorities into digital transformation initiatives
• Provide technical guidance in governance forums and support infrastructure and platform design across the Seishin site and data centers (networks, voice, servers, virtualization, storage, databases, backup and disaster recovery)
• Build a service portfolio and adoption roadmap aligned with enterprise architecture and Digital Core strategy
• Lead project delivery: define objectives, prepare plans for ISEC governance meetings, coordinate teams, training and service transitions, and monitor end-user experience
• Monitor service health, escalate outages, run root cause analysis and after-action reviews, maintain SOPs, asset inventories and knowledge articles, and contribute to budgeting
• Manage ESPs, procurement and contract compliance, and represent Japan's interests in global forums

Required profile

• Bachelor's degree or equivalent experience
• Business-level English (TOEIC 800 or above) and Japanese
• 3+ years of infrastructure IT experience in a factory or similar environment (Windows Server, Linux Server, server room management, storage, networking)
• Able to manage three or more projects at once
• Willingness to relocate within the commute limit (90 km from home station, 90 minutes by public transport); housing allowance available

Required skills

• Enterprise servers, SAN/NAS storage and backup solutions; virtualization (VMware ESX, Citrix)
• Network operations and build, TCP/IP, OSI model, wireless deployment and support
• Hands-on experience with internetworking and VoIP telephony
• Desired: Cisco certification (CCNA/CCNP), Teams Voice and PBX (e.g. Avaya) experience, ITIL knowledge

What we offer

• Competitive pay, housing allowance and commuting allowance, annual merit bonus
• Flexible working hours, flexible schedule and remote work options
• Full-time two-day off, 125 days of leave per year, paid leave and insurance coverage
• Housing assistance and company housing, group compensation scheme